Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: January 2025

Privacy at a Glance

We collect: Account info, listening habits, device data
We use it for: Service delivery, recommendations, improvements
We share with: Service providers, analytics (anonymized)
Your control: Access, modify, delete your data anytime

Quick Navigation

1. Information We Collect2. How We Use Information3. Information Sharing4. Cookies & Tracking5. Data Security6. Your Rights7. Children's Privacy8. Policy Changes

1. Information We Collect

Information You Provide

When you create an account or use our services, you may provide:

  • Name and email address
  • Profile information and preferences
  • Payment information (processed securely by third parties)
  • Communications with our support team
  • Reviews, ratings, and feedback

Information We Collect Automatically

When you use Narrativa, we automatically collect:

  • Listening history and progress
  • Device information (type, OS, browser)
  • IP address and location data
  • Usage patterns and feature interactions
  • Technical logs and performance data

Third-Party Information

We may receive information from third-party services:

  • Google OAuth (name, email, profile picture)
  • Social media platforms (if you choose to connect)
  • Payment processors (transaction data)
  • Analytics services (usage statistics)

2. How We Use Your Information

We use your information to:

Service Delivery

  • • Provide access to stories and features
  • • Sync progress across devices
  • • Process payments and subscriptions
  • • Provide customer support

Personalization

  • • Recommend stories you might enjoy
  • • Customize your experience
  • • Remember your preferences
  • • Curate personalized content

Security & Safety

  • • Prevent fraud and abuse
  • • Monitor for security threats
  • • Verify your identity
  • • Protect our systems

Communication

  • • Send service updates
  • • Notify about new content
  • • Respond to your requests
  • • Marketing (with your consent)

3. How We Share Information

We may share your information in the following circumstances:

Service Providers

We work with trusted third-party companies that help us operate our service, such as cloud hosting, payment processing, and analytics providers. These partners are bound by strict confidentiality agreements.

Analytics & Insights

We may share anonymized, aggregated data with content creators and partners to help them understand audience preferences and improve their content.

Legal Requirements

We may disclose information if required by law, legal process, or to protect the rights, property, and safety of Narrativa, our users, or others.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content.

Types of Cookies We Use:

Essential Cookies:

Required for basic site functionality, authentication, and security.

Analytics Cookies:

Help us understand how you use our service to improve performance.

Preference Cookies:

Remember your settings and personalize your experience.

Marketing Cookies:

Used to show relevant ads and measure campaign effectiveness.

Your Choice: You can control cookies through your browser settings or our cookie consent banner. Note that disabling certain cookies may affect site functionality.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Encryption

Data encrypted in transit and at rest

Access Control

Limited access on need-to-know basis

Regular Audits

Ongoing security assessments

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access & Portability

  • • View your personal data
  • • Download your information
  • • Get copies of your data

Control & Correction

  • • Update your information
  • • Correct inaccuracies
  • • Manage preferences

Deletion & Restriction

  • • Delete your account
  • • Limit data processing
  • • Object to certain uses

Communication

  • • Opt out of marketing
  • • Manage notifications
  • • Control communications

How to Exercise Your Rights: Contact us at privacy@narrativa.com or through your account settings. We'll respond within 30 days of receiving your request.

7. Children's Privacy

Narrativa is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately.

Parents: If you believe your child under 13 has provided us with personal information, please contact us at privacy@narrativa.com so we can delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Significant changes will be communicated through email or prominent notices on our service. Your continued use of Narrativa after any changes constitutes acceptance of the updated policy.

Questions About Your Privacy?

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: privacy@narrativa.com

Data Protection Officer: dpo@narrativa.com

Address: [Your Business Address]